南方基金网站:面试CUSTOMER SERVICE 常问问题及解答

来源：百度文库编辑：中科新闻网时间：2024/05/05 21:54:11

要去面试客服
工作内容是跟进定单维护客户资料回答客户任何疑问之类的
要求基本我都达到可是有一点英语一定要很好熟练的英语会话"IS A MUST"
天哪我不确定自己的口语和听力能不能达到他们要求哎
一般应聘客服会问些什么问题呀该如何回答呀?

There a list of questions that they might ask you in English, since they said fluent English is a MUST. So it means that you need to answer customer's phone calls, reply emails and keep track of the customer orders or other information.

http://www.jobbankusa.com/interview_questions_answers/free_samples_examples/customer_service.html

还有一些其他问题例如

http://wenku.baidu.com/view/0f6d874ec850ad02de8041d5.html
http://wenda.tianya.cn/wenda/thread?tid=1378273fd3cc97a9

有时间多练练口语，他们很注重口语，还有就是比较能说话的，工作认真的，不爱抱怨的人。。

good luck for you

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