中科新闻网白百合主演电影:翻译成英文
来源：百度文库 编辑：中科新闻网 时间：2024/04/29 21:00:23
客户关系管理系统用于解决企业在客户的市场开拓、有关客户的信息管理、客户服务及营销决策支持等方面不能进行综合处理的问题，使企业能够准确的掌握客户的市场动态，充分了解对客户的经营管理现状与服务质量水平，并能根据市场需求的变化及时调整营销策略。另外，客户关系管理系统能优化企业的组织体系和职能架构，形成高效运行的管理系统和信息系统。
本客户信息管理系统的是典型的信息管理系统，本文以软件工程的分析方法，首先根据用户的需求作了需求分析，并从得到的分析结果中划分了功能模块并设计了数据库的结构，然后重点论述了系统的详细设计部分。在这部分中，阐述了用于编辑相关客户关系基本资料信息的部门管理、来源管理、区域管理、服务项目、客户管理、消费登记服务、部门评价管理等几大模块以及相互关系。公司可以根据具体的服务项目，分门别类的对各种服务项目的各个区域的客户进行管理，追踪各个客户的服务，并根据客户的区域/累计消费/服务项目/部门评价等，为管理人员管理客户关系提供方便/快捷的统计数据。同时，任何统计出来的数据都提供了报表生产与打印功能，为存档和日后的查询提供了方便。
本系统的设计有利于提高企业管理效率，客户信息标准化、提高重复使用价值，可以快捷地进行客户信息统计分析，具有操作简单，信息处理速度快，数据处理能力强等优点。
关 键 字
Microsoft Visual C++ 6.0，客户关系，SQL Server 2000
Summary
The customer relates to management system to used for the market which resolves a business enterprise in the customer to expand, the information management concerning customer, customer serve and the marketing decision support etc.'s can't carrying on the problem which synthesizes a processing, making business enterprise can the market dynamic state of accurate control customer, full understanding to the customer's present condition and service quality of the management management level, and can adjust marketing strategy in time according to the market demanding variety.Moreover, the customer relates to organization system and working talent that the management system can be excellent to turn a business enterprise structure, becoming to circulate efficiently of management system and information system.
This customer information management the system is a typical information management system, this text with software engineering of analytical method, made a need analysis according to the need of customer first, and divided the line a function mold a piece from get of the analysis the result and designed the structure of the database, then the point discussed the detailed design of the system part.In this part, elaborated to used for edit related customer to relate to a basic data information of the management, service item, customer of the management, district of the section management, source manage, the consumption register a service, section an evaluation a management etc. several big mold piece and correlation.Company can according to concrete service item, classify of carry on a management to various customer of each district of service item, track each customer's service, and according to the customer's district/total amount consume/the service item/section evaluate etc., manage customer to relate to provide for the manager convenience/fast covariance data.In the meantime, any covariance comes out of the datas all provided statement to produce and print function, is a backup and in the days to come of the search provided convenience.
The design of this system is advantageous to raising a business enterprise management efficiency, customer's information standardize, raises repeated use value, can carry on customer information covariance analysis fastly, having operation in brief, information processing speed quick, data processing the ability is strong to wait an advantage.
Key word
Microsoft Visual C++6.0, the customer relates to, SQL Server 2000
文章很多专业词汇翻译都不对,比如
客户关系管理应该翻译成Customer relationship management(CRM).
市场开拓: market acquisition、
客户的信息管理: customer information management
客户服务: customer service
营销决策支持: marketing decision support.